Shipping & Returns

Shipping

We are pleased to offer domestic and worldwide shipping with Royal Mail and UPS.

UK Mainland Royal Mail £3

Europe Delivery £6

Rest Of World £10

We aim to dispatch all orders within 1-3 working days of the order being placed

Upon dispatch, UK orders will be delivered between 3-5 business days.

International orders are sent by Royal Mail Air Mail. Please note, if custom charges occur the buyer is responsible for the fees.

If you have not had delivery of your order within the stated time, please email sales@madebycoopers.com as soon as possible.

Refund/Exchange Policy

If you wish to cancel an order, please email sales@madebycoopers.com as soon as possible. If your order has already been dispatched, please return unused, in perfect condition and in its original packaging within 21 days. Email sales@madebycoopers.com should you wish to do this, and we will tell you where to send it. Unfortunately, postage is non-refundable.

In the unfortunate event that your product arrives damaged, or you have a complaint about your item, please email sales@madebycoopers.com and we will arrange a refund or replacement. It is essential we have proof of purchase and photos of damage to be able to do this.

Please note, as with all natural products, there may be variations in colour and scent from batch to batch

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